top of page
INGREDIENTES-FIN.png

FREQUENTLY

ASKED QUESTIONS 

  • Do you offer discounted pricing for large orders or have wholesale pricing?
    Please contact us via email with your inquiry and we will assist you.
  • Do you have delivery pricing?
    Shipping will be calculated during the checkout process.
  • What is the minimum order amount?
    There is no minimum order amount required. Shipping will be estimated at checkout for the items purchased.
  • What will be your return policy?
  • When will my products arrive?
    Orders are processed within 12 hours of being placed. As soon as the product has shipped you will receive the shipping confirmation and tracking information. Most orders take 2-5 days to arrive after they have shipped. Your tracking information will have the most accurate status of your delivery, but you can check your order status through your account as well. Shipping will be estimated at checkout where expedited or ground shipping can be chosen with estimated transit times.
  • What do I do if my order never arrives?
    Please contact us right away if you believe your order never arrived so that we can assist you.
  • What will be your payment method?
    Through Shopify they accept credit cards
  • What if my products arrive in bad condition or defective?
    Please contact us within 21 days of our order arriving and we will be happy to replace the items that are damaged or defective.
  • How do I make changes to an order I already place?
    We cannot make changes to an order that has already been placed as it has already begun to process through the shipping department. We strive to process and ship your order as quickly as possible and for this reason, the order cannot be changed after it has been placed. We can try our best to cancel your order and assist you with a reorder if you contact us within an hour of placing the order. It is not guaranteed but we will do our best to assist you.
  • What will the minimum be in units per order?
    No minimum
  • What Does BRC Mean?
    The British Retail Consortium (BRC) is one of the most widely disseminated models internationally for distributors and large retailers to qualify their products, ensuring that they comply with requirements that guarantee the safety, quality, and legality of their products.
  • Do you have estimates (date) regarding deliveries once orders are placed?
    You can choose ground or expedited during checkout and it will give you an estimated delivery date or transit time
  • What certifications and food saftey you have?
  • What Does Kosher Certified Mean?
    Kosher Certification is the stamp of kosher approval by a rabbinic Agency verifying they have checked the products ingredients, production facility and actual production to ensure all ingredients, derivatives, tools and machinery have no trace of non kosher substances. The Kosher Certified symbol assures consumers that both the actual product and its production adhere to all Kosher Law requirements.
  • Will we deliver to all 50 states?
    Yes
  • Do you offer free shipping?
    Free ground shipping is applied to purchases of $50 or more. Expedited shipping is an additional charge.
bottom of page